Privacy Policy

Last updated: April 2026

Who we are
Spacefilmer is a brand systems agency based in the United Kingdom. Our website is spacefilmer.com. For questions about this policy, contact us at: hello@spacefilmer.com

What data we collect
When you visit our website or submit an enquiry, we may collect:
- Name and email address (when you book a Discovery Call)
- Business name and location
- Website usage data (pages visited, time on site, device type)
- IP address and browser information

How we use your data
We use your data to respond to your enquiry and schedule calls, understand how visitors use our website (Google Analytics 4), improve our website and services, and send relevant follow-up communications (only with your consent). We do not sell your data to third parties.

Cookies and tracking
We use cookies to analyse website traffic and measure the effectiveness of our marketing. We use Google Analytics 4 for website traffic analysis and Google Ads for advertising performance measurement. We only place analytics and advertising cookies after you give your consent via our cookie banner. You can withdraw consent at any time by clearing your browser cookies.

Legal basis for processing (UK GDPR)
- Responding to enquiries: Legitimate interest
- Analytics & advertising cookies: Consent
- Booking and scheduling: Contract performance

Data retention
We retain your personal data for no longer than 3 years after our last contact.

Your rights
Under UK GDPR, you have the right to access, correct, or delete your personal data, withdraw consent at any time, and lodge a complaint with the ICO (ico.org.uk). Contact us at hello@spacefilmer.com to exercise any of these rights.

Third-party services
Our website uses Google Analytics / Google Ads, Calfrenzy, and Formspree. Each operates under their own privacy policy.

Lumen AI Chat Our website uses Lumen, an AI-powered chat assistant built on Anthropic's Claude API. When you interact with Lumen, your messages are processed by Anthropic's servers to generate responses. Conversations may be stored in our database (Supabase) for internal analysis and lead qualification purposes. We do not share your conversation data with third parties beyond what is necessary to operate the service. You can request deletion of your conversation data by contacting hello@spacefilmer.com.

Changes to this policy
The latest version will always be available at spacefilmer.com/privacy-policy.